@Jeroen-van-Bussel hello, yes exactly

@Ravindra-Singh428 hello, as i mentioned in the private chat, i will submit this to the rest of the team for further verifications, i will let you know when there are advancements in the status of your request, thank you for your patience

@magnatron hi, yes the update is completed, we had an outage of about 2 minutes at around 10.45 because of it, everything is up and running since then.

BR Marco

hi @Christos1080 , happy to have you on board!
To answer your questions:
3. Yes, you can use iotcreators sim cards under cosmote in greece (nb-iot only, lte-m not supported)
4. yes absolutely. Also, if you want to use iotcreators services, the only way to access them is to use iotcreators sim cards
5. I searched for your modem and it seems that supports nb-iot and lte-m, so itcreators sim cards should work

If you have any other questions, do not hesitate to ask!

Best Regards
Marco

hi @Gayan8090 , to connect to servers outside iotcreators ones, please use apn “internet.gma.iot”.
APN “scs.telekom.tma.iot” is only for accessing iotcreators sevices.

Thank you very much,
Best Regards
Marco Peli

@magnatron hi, yes the update is completed, we had an outage of about 2 minutes at around 10.45 because of it, everything is up and running since then.

BR Marco

hi @Yentl1193, can you please write to support@iotcreators.com specifying your sim card iccid and imei? Thank you!

Best Regards
Marco

hi @GrandPep , can you please write to support@iotcreators.com, specifying the device imei and your sim card iccid?

Thank you!
BR
Marco

@trick2011 , to help you troubleshoot your problem, you can also refer to our docs here that explains eDRX: https://docs.iotcreators.com/docs/nb-iot-network-information, and also here on the official gsma website you can find infos about the edrx parameters in europe https://www.gsma.com/iot/mobile-iot/roaming/ . Also, to be able to send data to your device through eDRX, you will need to send at least one payload from the device to our platform, because the mobile network needs to know the ip address of your device in order to correctly forward the message through eDRX.
Hope this helps!

BR
Marco

hi @trick2011, edrx is supported in the netherlands, i know that under roaming with vodafone libertel it works perfectly

ji @trick2011 , that means that our api is properly working. please verify on your device that edrx is enabled. Also, edrx is not supported everywhere, where is the device located?

hi @trick2011 , i see that you have edrx enabled (or it seems so, i am not completely familiar with your modem). in this case, to send data to the device you can use our edrx api explained here https://docs.iotcreators.com/reference/send-base64-edrx-downlink-message , so that you don’t need to send data in order to receive.

Hope this helps!

BR
Marco

@magnatron can you please share at what times you are experiencing this lack of messages and how many messages you expected? please write to support@iotcreators.com specifying the imei of the device and iccid of sim card
Thank you
BR Marco