Network disruption in the Netherlands
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Hello T-Mobile,
Since last night all our NB-IoT devices on T-Mobile NL sims went dark. It seems we are not receiving any messages any more from your server. Is there a status page that we can check for issues? Is this only affecting us or are others seeing this?Best regards,
Robin -
Helllo T-Mobile and Robin,
Same here. No data arriving at our endpoint. Worked OK for months, but stopped at 2020-03-05T01:47:09
Hope it can be fixed quickly.Best regards,
Derko -
Yup, last message i saw was 1:48 this morning.
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Same here. Last message received at 01:47:44
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Also not receiving packets anymore since 2020-03-05 01:41, seems that local nodes seem to think they can deliver the data, but nothing is received in the backend anymore.
Best regards,
André Rodenburg
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I just contacted @Eric-Barten. They are aware of the problem and working on a solution.
Derko
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All we are facing an issue with an message broker database we are currently trying to fix it.
It is not a network issue we see all your messages coming in and we will try to resolve this with ASAP -
@eric-barten Can we get an update on the issue ?
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All is resolved now
Very sorry for all the issues this must have created -
Still nothing…?
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Wasted a few hours on trying to debug this issue, before I thought of looking at the forum. I suppose it would be really helpful to have some kind of status page where you can check the network.
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@Eric-Barten We are receiving all messages twice now.
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@Eric-Barten Seems to be resolved by removing and adding subscriptions again.
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@bart-abel thanks for the update
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@cees-meijer sorry for the inconvenience and thanks for the suggestion we will take this in consideration!
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@Eric-Barten Since 04:30 this morning we have have not received any messages from our devices.
Is there a known network or server outage at T-Mobile? -
I have to confirm this. No messages since 2020-03-11T03:31:09.33449585Z
Same problem as last week?Derko
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Same here, not receiving messages anymore, last message received 03:55.
Since last year we were very impressed with how the overal NB-iot network performed, but now with the missing messages this is putting NB-iot via T-mobile in a bad spotlight with our customers. -
This is unacceptable indeed and we are very sorry for the inconvenience. We are in touch with all involved engineers and suppliers and working on a structural solution.
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The main unacceptability lies in the complete lack of communication.
I’ve given up, the high we all experienced last year is turned into a an all time low. I’m ready and able to pay for better service and so talking to Vodafone.
The head-in-the-sand attitude of the T-Mobile team (except for Eric) is unprecedented. I received the personal phone numbers of several team members but none of them are picking up or even returning calls. -
Is this affecting all price plans? Or only the community SIM cards?
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I’m receiving messages again. Problem solved?
About lack of communication as @magnatron writes: I am not sure if I agree with that. Yes, it is hard to get in touch with T-Mobile. That needs to be improved. But once you have contacted them, they are very much willing and trying to solve your problem.
And, we have a ‘Community’-plan. I don’t know exactly what I can expect as support. -
Some of our devices are now back up, but not all of them.
Can T-Mobile let us know when we should expect full recovery?
